Shipping Policy
Processing & Shipping Info
In this article, you can find important information regarding our product processing, tailoring and shipping information.
Processing Your Order
Depending on your ordered item, the processing/tailoring time will differ slightly. Please note that all processing times are estimates and may be affected by order volume, holidays, or unforeseen circumstances.
Ready-Made Items
A selection of our products is ready-made, meaning these items are in stock and ready to be shipped. They usually take less than 48 hours to process before shipping.
Made-To-Order Items
Most of our products are customized, which means we start sewing only after the order is confirmed. It typically takes us 3~6 working days to complete production before shipping. This timeline is an estimate and does not include weekends, holidays, or potential delays due to material availability.
Shipping Information
Shipping times are estimated and may vary due to carrier performance, customs clearance (for international orders), weather, or other external factors beyond our control. Standard shipping is free for eligible orders to the regions listed below; additional fees may apply for remote areas or oversized items.
Country/Region: United States, Canada
| Shipping Methods | Estimated Shipping Time | Costs |
| Expedited Shipping | 3-6 business days | US$ 35 |
| Standard Shipping | 7-14 business days | Free* (see note above) |
Country/Region: United Kingdom
| Shipping Methods | Estimated Shipping Time | Costs |
| Expedited Shipping | 5-8 business days | US$ 30 |
| Standard Shipping | 9-15 business days | Free* (see note above) |
We work hard to ensure every package is delivered on time and in good condition. Once your order is handed over to the carrier, delivery becomes their responsibility. While we cannot guarantee carrier performance, we will assist with tracking inquiries and claims where possible.
We are not liable for packages lost or stolen after the carrier marks them as "Delivered." However, if a package is lost in transit (i.e., tracking shows no delivery confirmation), please contact us within 7 days so we can file a claim with the carrier on your behalf.
Before reaching out to us, we recommend double-checking your tracking number to confirm the status of your order, and depending on the status, try doing the following:
Marked as Delivered:
• Check with your neighbors, the rest of your household, your leasing office, and/or your building manager to see if the package was accepted or delivered to them by mistake (which happens all the time).
• If marked as delivered in the last 24 hours, give it one more day (unless your event is urgent), as carriers will sometimes mark a package as delivered prematurely. Please contact us if it doesn't show up by the 48-hour mark.
Still in Transit:
• The carrier may have gotten delayed and updated their estimated delivery window. As long as the tracking status was updated recently (in the past 2-3 days), everything should be fine, just wait for the package to be delivered.
• If you are still concerned, you can reach out to the carrier directly to see if you can get an update. The carrier will always have the most up-to-date information.
Pending Delivery:
• If your tracking status shows delivery as pending, reach out to the carrier to see if they can provide you with an explanation.
• Sometimes packages get marked as pending if conditions are too dangerous for drivers or if the carrier is experiencing an issue on their end.
If none of the above works, and you have spoken with the carrier and they are unable to assist, please contact our customer service team with your order number and your needs. We'll see what we can do to help.
When to Order
Total Estimated Delivery Time = Processing/Tailoring Time + Shipping Time
If your order contains multiple items, they will be shipped together. Therefore, the total processing/tailoring time will depend on the product with the longest processing/tailoring time.
• For ready-made items, while it doesn’t take too long for these items to be processed and delivered, we recommend ordering at least 15 days
before you need them.
• For custom items, production and shipping may take 7–10 business days under normal circumstances. Therefore, we strongly recommend ordering made-to-order items at least 1 month before your event to allow for unexpected delays.
Important Notes
• We recommend ordering custom items at least 1 month before your event date. This should allow enough time for production, delivery, and any necessary alterations (common with formal wear).
• All custom-sized dresses are non-returnable unless they arrive damaged, defective, or significantly different from your order specifications.
• We do not currently offer exchanges. If you purchase a standard-size dress and find it is not the right size, you may be eligible for a return (subject to our return policy).
