Refund & Returns

At SunnyPetal, every gown is thoughtfully crafted—often made-to-order just for your child. To honor this bespoke process and reduce textile waste, our return policy is designed with clarity, care, and sustainability in mind.

✨ Start With a Perfect Fit – Free Custom Sizing

To avoid returns altogether, we offer complimentary custom sizing on all dresses. Simply share your child’s measurements at checkout, and our artisans will create a gown that fits flawlessly—no guesswork, no waste.

✅ Returns for Eligible Ready-Made Items (Within 7 Days)

Only standard-size, ready-made items may be returned, and only if:

  • Returned within 7 days of delivery
  • Unworn, unwashed, unaltered, and in original condition with tags attached
  • The order contains only one item (we do not accept returns on orders with multiple dresses)

A 10% restocking fee applies to returns due to change of mind (e.g., size, color, or style). This helps us maintain affordable pricing and minimize environmental impact.

🚫 No Returns Accepted For

  • Custom-made gowns (including those using our free sizing service)
  • Orders with multiple items (e.g., “buy 2, keep 1”)
  • Altered or modified items (e.g., hemmed, strap-adjusted)
  • Worn, damaged, or perfume-scented items
  • Final sale items (clearly marked on product page)

🎁 Full Refund for Damaged, Defective, or Mis-Shipped Items

If your dress arrives damaged, defective, or is not what you ordered, please contact us within 30 days of delivery. We’ll issue a full refund—including original shipping—or send a replacement at no cost to you.

🔄 Exchanges Are Not Available

Due to our made-to-order model, we do not offer exchanges. If you need a different size or style, please place a new order. For eligible single-item returns, you may return the original item separately (subject to the above conditions).

📦 Return Shipping & Refund Timeline

You are responsible for return shipping costs and must use a trackable method. SunnyPetal is not liable for lost or damaged returns in transit. Approved refunds (excluding shipping fees) are processed within 5–7 business days after we receive your return.

If you have any questions or concerns, please contact our team. We’re here to help you get it right the first time—because her moment deserves perfection.